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Frequently Asked Questions

Everything you need to know about booking cleans, working with cleaners and getting the most out of Cleanaroo.

Getting started

Bookings & scheduling

Pricing & payments

Frequently Asked Questions

Getting started

Bookings & scheduling

Pricing & payments

Cleaners & quality

Trust, safety & liability

Account & privacy

For cleaners

Still stuck?

Frequently Asked Questions

Getting started

What is Cleanaroo?

How do I book my first clean?

Do I need an account?

Which areas do you cover?

Bookings & scheduling

How far in advance can I book?

Can I set up a recurring clean?

Can I request the same cleaner each time?

How do I reschedule or cancel?

Pricing & payments

How is the price calculated?

Are there any hidden fees?

When am I charged?

Which payment methods do you accept?

Do I need to tip?

Cleaners & quality

Are cleaners employed by Cleanaroo?

How are cleaners vetted?

What's included in a standard clean?

Do cleaners bring their own supplies?

Trust, safety & liability

Do I have to be home during the clean?

What if something is damaged or missing?

Is Cleanaroo responsible for the cleaner's work?

What if I'm not happy with my clean?

Account & privacy

How do I update my address or card?

How is my data handled?

How do I delete my account?

For cleaners

How do I join Cleanaroo as a cleaner?

How and when do I get paid?

Can I set my own availability and area?

Still stuck?

How do I contact support?